Exchange Policy

Last Updated: August 8, 2026

At ThrillKart, we want customers to receive exactly what they ordered and in good condition. If you receive an item that qualifies for an exchange, you may request an exchange in accordance with this policy.

1. Eligible Exchanges

Items may be exchanged if they are:

• Wrongly delivered
• Damaged upon delivery
• Expired
• Defective
• Incomplete
• Significantly different from what was ordered

2. Exchange Request Period

Exchange requests must be made within 24 hours of delivery.

When requesting an exchange, customers should provide:

• Their order number
• Details of the item to be exchanged
• A brief explanation of the issue
• Proof of the issue where necessary, such as photographs or other supporting information

3. Perishable and Sensitive Items

For hygiene, safety, and quality reasons, perishable items, cooked food, fresh produce, and opened personal care items are only eligible for exchange if they:

• Arrived spoiled
• Arrived damaged
• Were expired upon delivery
• Were wrongly delivered

These items cannot normally be exchanged for other reasons.

4. Exchange Process

Once an exchange request is received, ThrillKart may review the order and any supporting information provided.

If the request is approved, customers will receive instructions on how the item will be exchanged. The replacement will be subject to product availability.

Where the requested replacement is unavailable, ThrillKart may offer an alternative resolution, such as a refund or another appropriate option.

5. Customer Responsibility

Customers should keep the item and its packaging in the condition in which it was received until the exchange request has been reviewed, where applicable.

6. Contact Us

For assistance with an exchange, please contact ThrillKart Customer Care within 24 hours of receiving your order and provide your order number and relevant details.

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