Refund Policy

Last Updated: August 8, 2026

At ThrillKart, we aim to ensure that every order is fulfilled accurately and delivered in good condition. If you experience an issue with your order that qualifies for a refund, you may submit a refund request in accordance with this policy.

1. When You May Request a Refund

A refund may be issued where an item is:

• Wrongly delivered
• Damaged upon delivery
• Expired
• Defective
• Incomplete
• Unavailable after payment has been made

2. Refund Request Period

Refund requests must be made within 24 hours of delivery.

When submitting a refund request, customers should provide:

• Their order number
• Details of the affected item
• A brief explanation of the issue
• Proof of the issue where necessary, such as photographs or other supporting information

Requests submitted after the 24-hour period may not be accepted unless otherwise determined by ThrillKart.

3. Refund Review

ThrillKart may review the order and any supporting information provided before approving a refund. Additional information or evidence may be requested where necessary.

4. Refund Methods

Depending on the circumstances, approved refunds may be processed through:

• Mobile Money
• Bank Transfer
• Store Credit
• Replacement of the affected item
• The original payment method

The available refund method may depend on the nature of the issue, payment method used, and other applicable circumstances.

5. Refund Processing Time

Once a refund has been approved, the processing time may vary depending on the selected refund method and the relevant financial institution or payment provider.

ThrillKart will provide customers with the necessary information regarding the status of their refund where applicable.

6. Contact Us

For assistance with a refund request, please contact ThrillKart Customer Care and provide your order number and relevant details.

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