Return Policy

Last Updated: August 8, 2026

At ThrillKart, we want you to be satisfied with every order. If you receive an item that is damaged, expired, defective, wrongly delivered, incomplete, or significantly different from what you ordered, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. Eligible Returns

Items may be returned if they are:

• Damaged upon delivery
• Expired
• Defective or not functioning as expected
• Wrongly delivered
• Incomplete or missing essential parts
• Significantly different from the item ordered

Non-perishable items may also be returned if they are unused, unopened, and in their original packaging.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not returnable:

• Perishable goods
• Cooked food
• Fresh produce
• Opened personal care products
• Items damaged after delivery due to customer handling or use

However, these items may still be eligible for return if ThrillKart delivered the wrong item or the item arrived damaged, spoiled, or expired.

3. Return Period

Return requests must be submitted within 7 days of receiving the order. Requests submitted after this period may not be accepted unless otherwise determined by ThrillKart.

4. How to Request a Return

To request a return, contact ThrillKart Customer Care and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or other supporting evidence, where applicable

Our team may review the request and provide further instructions for returning the item.

5. Inspection and Approval

Returned items may be inspected to determine whether they meet the conditions outlined in this policy. ThrillKart reserves the right to approve or reject a return request based on the condition of the item and the circumstances of the return.

6. Refunds and Exchanges

Once an eligible return has been approved, customers may be offered a refund, replacement, or exchange, depending on the circumstances and availability of the item.

Refund processing times may vary depending on the original payment method and the applicable payment provider.

7. Contact Us

For questions about returns or assistance with an order, please contact ThrillKart Customer Care through the contact details provided on our website.

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